Shipping policy

Shipping Policy
We currently ship within South Africa.
All orders are processed within 1–3 business days after payment has been successfully received. Orders are not processed or dispatched on weekends or public holidays.
Once your order has been dispatched, you will receive a confirmation email with your tracking details.

Delivery timeframes
Estimated delivery times are as follows:
Major cities: 2–5 business days
Outlying areas: 3–7 business days
Please note that delivery times are estimates and may vary due to courier delays, weather conditions, or other circumstances beyond our control.

Shipping fees
Shipping fees are calculated at checkout and will vary depending on your delivery location.

Delivery responsibility
Please ensure that all delivery details provided at checkout are accurate and complete. REAMOÉ cannot be held responsible for delays, failed deliveries, or lost parcels resulting from incorrect or incomplete address information.
If a parcel is returned to us due to incorrect address details, the customer may be responsible for any additional shipping costs incurred.

Damaged or missing items
If your order arrives damaged, incomplete, or missing items, please contact us within 7 days of delivery at [your brand email], including your order number and clear images where applicable. We will assess the issue and assist accordingly.
Delivery delays
While we make every effort to dispatch orders promptly, REAMOÉ is not responsible for delays caused by third-party couriers once an order has been dispatched.